Complaints Procedure

Bay of Plenty Therapy Foundation has a clear complaints procedure.

If you are unhappy with the service that you have received from your therapist, or you feel that your therapist has acted unethically, then you have a right to make a formal complaint.

Bay of Plenty Therapy Foundation expects its members to act in an ethical way at all times, and we rely on you, the consumer, to let us know if a therapist has not acted properly.

You may choose to do any of the following:-

• Talk the matter over with your therapist

• Write directly to: Chairperson

Complaints Committee
Bay Of Plenty Therapy Foundation
C/- PO Box 4171
Tauranga

• You might choose to do nothing

On receipt of your letter, the Chairperson of the Complaints Committee will acknowledge your complaint and notify you how the investigation will proceed and advise you when the interview will take place. You will also be given other information concerning the procedure of a complaint at this stage.